Privacy Policy
Last updated: January 20, 2026
Our Commitment to Privacy
At Doctors Choice Pharmacy, we are committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, and protect your information in accordance with applicable laws, including HIPAA (Health Insurance Portability and Accountability Act).
What We Do NOT Collect Online
For your protection and HIPAA compliance, we do NOT collect the following through our website:
- Prescription numbers or medication details
- Medical conditions or health status
- Insurance information or member IDs
- Date of birth for prescription purposes
- Social Security numbers
- Any protected health information (PHI)
Information We Collect
We may collect the following types of NON-PHI information through our website:
- Contact Information: Name, email address, phone number (for general inquiries only)
- Website Usage: IP address, browser type, pages visited (anonymized)
- Location Preferences: Preferred pharmacy location for contact purposes
Important: All prescription and health information is collected and managed in-store only, following strict HIPAA protocols.
How We Use Your Information
We use your information for the following purposes:
- Filling and managing your prescriptions
- Processing payments and insurance claims
- Communicating with you about your prescriptions and health
- Providing customer service and support
- Complying with legal and regulatory requirements
- Improving our services and website functionality
Information Sharing
We may share your information in the following circumstances:
- Healthcare Providers: With your doctors and other healthcare providers involved in your care
- Insurance Companies: For processing claims and verifying coverage
- Legal Requirements: When required by law or to protect public health and safety
- Business Partners: With trusted partners who help us provide services (under strict confidentiality agreements)
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
Your Rights
You have the right to:
- Access your personal and health information
- Request corrections to inaccurate information
- Request restrictions on how we use your information
- Request confidential communications
- File a complaint if you believe your privacy rights have been violated
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Secure storage systems and encrypted data transmission
- Limited access to information on a need-to-know basis
- Regular security training for our staff
- Compliance with HIPAA security requirements
Website Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences and provide better service. You can control cookie settings through your browser.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
HIPAA Notice of Privacy Practices
Your Health Information Rights
Under HIPAA, you have the right to:
- Request access to your health information
- Request amendments to your health information
- Request restrictions on uses and disclosures
- Request confidential communications
- File a complaint about our privacy practices
How We Protect Your Information
- All PHI is handled in-store with secure systems
- Staff receive regular HIPAA training
- Physical and electronic safeguards are in place
- Access to PHI is limited to authorized personnel only
To exercise your HIPAA rights or file a complaint, contact our Privacy Officer at any location or call 340.777.1400.